FAQs About Ordering
For How Long can I Hold the Products in My Cart?
The item/s reserved in your cart will expire in 30 minutes from the time when the first item was added to cart. After 30 minutes, website will be automatically logout. But the items in shopping cart will not expire, still exists in the same system.
I Have Placed an Order but it does not Appear in ‘My Account' Section?
Do not worry!
You might be experiencing some slight delay in the updating of your order details in the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.
Can I Change the Billing Address for My Account?
Yes. Changing your Billing Address is easy and simple.
Just go to My Account>Billing & Shipping Address, change your details/information and click on Save.
Your Billing Address is now updated!
Can I Change the Shipping Address for My Particular Order?
Sorry! Once with an order already placed, you will not be able to make any further changes to your Shipping Address for that particular Order.
How Do I Cancel My Order?
Changed your mind and do not wish to buy the product that you have ordered?
Within 24 hours from the date of purchase, just write to us at email@example.com asking for a cancellation. After the cancellation of a pre-paid Order, a full refund will be initiated to your account within 5-7 days through the same mode that you had used for the payment. As a result, an order can only be cancelled if it has not been processed or shipped.
Since, cash on delivery (COD) is a special service, as per your commitment to pay and ship your order without any pre-payment; we do not take cancellations after we have received the merchandise from the vendor.
How Do I Track the Status of My Order?
Click on to 'My Profile' and then the ‘Order History' section on your Chennai Plaza account to view all details like the order number, date of order placement, product and quantity, value, payment mode and status of the order.
What if it is a Prepaid Order that is being Cancelled?
Once your cancellation is confirmed, a full cash refund will be initiated to your account within 5-7 days through the same mode that you had used for payment in the case of a pre-paid Order.
How Do I Confirm the Cash on Delivery Order?
Once you have checked all the details including product/s, shipping address and payment mode, click on ‘Commit' and your order is placed.
How Do I Add More Products to My Order Placed on Chennai Plaza?
At Chennai Plaza, you can add more items to your cart before you complete your transaction. Once an Order number is generated you will not be able to add more items to the same Order.
But need more items? Then go ahead and place a new order!
We will be happy to serve you.
What if Someone Else is Shopping for the Same Product as Me and it is the Last Piece Available?
In such a scenario, it is the 'fastest finger first'! Whosoever puts it in the cart first will be able to buy it. You need to checkout before your cart time expires; otherwise the product will disappear from your cart and be made available to others.
What should I Do if My Area Falls under the Non-Serviceable Pin Code?
It is our sincere effort to service our customers all over the world but currently there are only major locations across world where we offer courier services.
Hence, we suggest you to place an order from a different pin code. Check the serviceability at your location by entering a different pin code.
FAQs About Return & Refunds
Which of the Purchased Items can be Returned?
While our endeavour is always to get you the best products as per your liking and desires, there can be times when you may not like the fit, colour or design of your product(s). In such cases, we do accept returns.
However, there are certain product categories which fall under the "No Return/Exchange Policy", unless there is an inherent damage or quality issue at the time of delivery.
How Do I Return Items?
We accept returns on apparels. If you want to return product(s), simply call /email our customer care team and they will assist you.
Why Do I Have to Self-Ship My Items?
Though we want to offer our services to our customers from every corner of the earth and we are working towards this goal, but at the present moment there are certain pin-codes which are not being serviced by our courier partners. In such cases, you have to self-ship your products that you wish to return or exchange and these should reach our Return Cell within 10days.
Will I Receive Voucher/s in Case of Self-Shipped Product/s?
For all self-shipped returns, you will be reimbursed INR 100/- towards your shipping costs as an e-voucher which can be used for any future purchase on our website.
Where Do I Need to Self-Ship My Products?
All self-shipped products need to clearly bear the consignee address on the return Bill as given below:
277/30, Pycrofts Road,
Chennai – 600005
My Return Request was initiated but Reverse Pick up has not yet been Done, What should I Do?
There can be a rare chance where a situation like this may arise, where you have initiated a reverse pick up and no one has come to collect your order/product. In such circumstances, we request you to contact our customer care team on +91-044-4556 6787 between 10AM till 9 pm, 7 days a week or drop us an email at firstname.lastname@example.org and we will be happy to assist you.
To speed up the reverse pick-up, you can also ship the product directly to our address.
My Item arrived damaged or Defective, What should I Do?
All the products available at Chennai Plaza go through a rigorous quality and hygiene check before being dispatched to our customers.
However, if on a rare chance you have received any damaged/defective product please send an email to email@example.com within 24 hours of delivery, along with photographs. Our customer care team will assist you accordingly.
Your refund will be done as NEFT for payments made through cash on delivery mode, and if your payment was made through credit/ debit card or by net banking then the amount will be credited back to your bank account from where the payment was made.
Why there is No Return, Refund or Exchange on Clearance Sales?
Since these are specially created sales which are being offered to our customers at a great discount; therefore return, refund or exchange is not allowed in such cases.
I Paid for My Order using Cash on Delivery Mode, How do I Get My Money Back?
In case of any returns, where the payment was made using Cash on Delivery and you have received a damaged or defective piece, and then our cash refund will be done through NEFT. Please do email bank details after return request is accepted.
In case of any issue relating to incorrect size, your return will be refunded as store credits which can be redeemed by you within a period of one year on any of the exciting sales, events and shops that we showcase across the website.
FAQs About Payments
What All Payment Methods are accepted by Chennai Plaza?
We at Chennai Plaza are committed towards maintaining the highest standards of security so as to ensure that our most important asset--our customers'--shopping experience is private, safe and secure.
· We accept payments via VISA/MASTER CARD - Credit & Debit Cards
· Via Cash on Delivery (available on selective Pin codes & at a minimal convenience charge)
· Net Banking
· DINERS/AMERICAN EXPRESS Credit Cards
Is it Safe to Shop Online using My Debit/Credit Card?
When you shop at Chennai Plaza, you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. Chennai Plaza does not keep your details on file; this is why we ask you for your card details each time you make a purchase.
How Can I Pay if COD (Cash on Delivery) Option is not Available at My Address?
If COD option is not available on your address then you can always use our other modes of payment like payment through Credit or Debit Card and Net Banking to pay for your purchase.
Why is Tax being charged?
Tax is levied on the sale of a commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by Chennai Plaza to the government authorities.
I See Similar Items but with a Different Price, Why So?
It is quite possible that in our catalogue, you see almost similar or similar items but with a different price tag. This can be due to various factors like deal of the day, special promotion on a particular event etc.
How Do I Update My Account Information?
Once you have logged in using your username and password, click on ‘My Profile'; your account details will appear on the page. Click on ‘Edit Profile' to update your account information and then ‘Submit'. Your account information will be updated.
How Do I Reset the Password of My Account?
Resetting your password is an easy 3-way process.
Just log into your account, and then:
1. Go to ‘My Profile'
2. Click on ‘Change Password'- a pop-up opens up
3. Enter all your necessary details (old & new password) and then click on ‘Apply'. Your password is changed, yippee!